General Terms and Conditions

Deposits:

For fixed bookings, a deposit of 35% is to be provided via fee-free bank transfer.

Cancellation:

Up until 31 days before the start of your holiday, the fee is 35% of the cost of your stay. For cancellation up to 30 days before the start of your holiday, or for earlier or later arrival, the fee is 80% of the cost of your stay.

Travel cancellation insurance:

The cost of insurance is 3% of the cost of your stay. Before arrival, this covers the holder of the insurance for the cancellation costs, minus a voluntary excess of 20% of the cost of the stay in the case of injury, illness or death of the holder. During the stay, all of the cancellation fees are covered. In all cases the hotel must receive written notice of the cancellation writing within three days and it must be verified by a medical doctor.

Payment methods:

EUR, Maestro (cash card), MasterCard and Visa.

Arrival and departure:

Our rooms and suites will be available from 3 pm on your arrival day. The holiday package will also begin at 3 pm on your arrival day. Rooms should be vacated by 11 am on your departure day. Late check out is only available by prior agreement at reception and an extra fee of 20% of the daily price applies. The holiday package ends at 3 pm on your departure day.

Hotel taxi:

We offer a free taxi service to Lermoos station.

Pets:

Please enquire about pets. A pet package of EUR 14.00 per day applies (does not include food). Dogs are not allowed to enter the restaurant, spa and children’s areas. The hotel reserves the right to add a final cleaning charge to the bill at the end of your stay.

Miscellaneous:

Price lists will be replaced with the latest prices that apply. The price valid at the time of booking shall apply. No refunds will be given for services of which no use is made. Covered parking spaces cost EUR 5.00 per day. The host may cancel the booking at no cost up to 30 days before the arrival date, in which case the deposit and/or cancellation insurance will be returned. For any points not addressed, the General Terms and Conditions of Business for Hotel Accommodation (AGBH) shall apply. The competent court is in 6600 Reutte. These terms and conditions apply once a booking is confirmed.